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Zamri_Pororo #221 Posted 12 July 2018 - 09:12 PM

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wg, can you at least enable sg server for sea player. we cannot play properly when you decide to close it. when i first time play on hk server, got 2 times disconnected. and today lagging so much. ping go up to 200ms and even it drop between 90 - 120 ms, still laging. 

kookookichoo #222 Posted 12 July 2018 - 11:46 PM

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HK is a joke, the packet loss is out of control

Mrlucky4 #223 Posted 13 July 2018 - 10:04 PM

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Hi, i just check my ping on pingplotter and it shows avg ping around 170 but in game it's like 270-300? any idea what's wrong?

 


"why is arty called scumbags, noob ect. when they need the most skill to hit the target? i think the real scumbags are the HT,MT,LT,TD's that drown themself when they are on full hp and is the last tank alive against like maybe 2 enemys that are on low hp. I really get mad at that."

ForbiddenName #224 Posted 14 July 2018 - 12:25 PM

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I live in WA average ping to Aus server is 243!

 

 



NyanDora_Mech_Tank #225 Posted 15 July 2018 - 10:20 PM

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Hello, 

I'm from Vietnam, using FPT Telecom internet service and it was work fine in SG server beforehand.

Now when I changed to HK server, the ping is OK but I'm suffering with package losses.

Is there any way to improve the package loss? Currently there is many events ongoing and this issue affect our gaming experience very much.

 

Tracert info:

Tracing route to wotasia2.login.wargaming.net [92.223.52.47]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     2 ms     3 ms     1 ms  118.69.255.106
  3     2 ms     1 ms     2 ms  118.69.189.41
  4     1 ms     1 ms     1 ms  42.117.11.158
  5     3 ms     3 ms     2 ms  42.117.11.157
  6    28 ms    30 ms    36 ms  183.80.133.146
  7    42 ms    42 ms    41 ms  42.114.244.53
  8    44 ms     *       45 ms  183.80.132.66
  9    43 ms    45 ms    45 ms  199524.hkg.equinix.com [119.27.63.162]
 10     *        *        *     Request timed out.
 11     *       48 ms     *     hk2-sl-a47.fe.core.pw [92.223.52.47]
 12     *        *        *     Request timed out.
 13    47 ms    46 ms    48 ms  hk2-sl-a47.fe.core.pw [92.223.52.47]

Trace complete.

 

My IP address: 

2405:4800:5487:245a:cd6b:5ad7:cc78:182f



samibsal #226 Posted 15 August 2018 - 09:53 PM

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having huge packet loss to hk now after server maintance

wasaabi #227 Posted 16 August 2018 - 05:21 AM

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View Postsamibsal, on 15 August 2018 - 11:53 PM, said:

having huge packet loss to hk now after server maintance

 

Please read the first post in this thread and follow the instructions in it.

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BorisTheBlade888 #228 Posted 16 August 2018 - 06:01 AM

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So the HK Server move thread was closed yesterday - and from Sydney (my ISP is Telstra) - traffic is still getting routed via Perth - Singapore - Hong Kong.

 

Ping is way above what it was with SG - but most importantly - horrendous intermittent spikes of packet loss occur where my tank starts teleporting everywhere.

 

We got told a month ago in the server move thread that the routing would be fixed "ASAP" "In a few days" - and sent via Guam - which would address these issues. Correct me if I'm wrong - but by nobodies definition is a month later soon / a couple of days.

 

I did the whole support ticket tracert thing - and it was immediately shut down - saying it would be fixed...... with nothing having occured.

 

Can someone please let us know what is REALLY happening instead of fobbing us off / downright lying to us? If the routing has not been fixed within this length of time I would suggest that the actual truth is that it won't be. I'm in IT - have worked extensively with Telcos - and this sort of stuff can be fixed immediately. It does NOT take this long. 


Edited by BorisTheBlade888, 16 August 2018 - 06:17 AM.


Ezz #229 Posted 16 August 2018 - 06:42 AM

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Every time I've asked they've basically said soon tm with no fixed time. My guess is there's some sort of push back either from the telcos or wg, because as you say, it really shouldn't take this long. Especially considering some of us were already going via Guam but then got flicked back via Perth. 

Who the [edited] are you? Get Spoofed! "wouldn't be a proper WG balance change if they didn't [edited] something up after all "

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CelestiaLudenberg #230 Posted 16 August 2018 - 11:52 AM

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Pretty much as soon as the server was up I ran a tracert to see what my routing is like, for some stupid reason it is routing me to Tokyo first, adding nearly an extra 3000km to the distance as well as several hops that can cause extra packet loss.

 

As the thread said, I sent the tracert to WG so they can fix it, just ran another one right now, still the same.

 

Really appreciate going from 140 ping with no packet loss to 210-220 with quite a lot of it.


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BorisTheBlade888 #231 Posted 17 August 2018 - 05:16 AM

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Still no response about correct routing to the HK server from Australia - why am I not surprised......

southerner #232 Posted 17 August 2018 - 01:06 PM

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Just remember they, (the Telcos) are still doing tests on the New Perth Singapore cable prior to it coming online. BUT, when it comes online is anybodies guess. Personally i havnt bothered playing paying money or anything else for quite a while now until everyone sorts their shit out if ever. As far as im concerned the golden goose is dead.
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chisiang #233 Posted 17 August 2018 - 10:07 PM

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I believe latency is not an issue. High ping latency or routing through additional nodes is not a big issue when playing. I used to play from Vietnam on NA server and the latency is in the 200ms and more. I play WOWS on NA server with high latency and was never an issue.

 

What we are facing here is packet lost.

 

Packet lost is a telltale sign that one of the switches or hardware cannot handle the high traffic. Requests are getting queued up to a point whereby they timeout. 

 

A game becomes unplayable during these packet lost episodes when your tank simply follows the last know command (eg driving forward) and ended up right smack in the middle of the field and becomes target practice. That's not the kind of game I paid for.

 

Seriously, you need to pay good money to get a competent qualified network engineer to work this thing out. Get a consultant in at least to help. This is a multi-million business we are talking about!



BorisTheBlade888 #234 Posted 19 August 2018 - 01:46 PM

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Shall we have a competition to see how many days it takes for WG to bother answering the question about East Coast Australia Routing?

 

Or a competition to see how many more "non answers" we will get? Eg: It will be fixed "shortly". Or "we don't know"?

 

I've had more games where due to packet loss I am hitting nothing - you fire and the shot goes off into another dimension - or the enemy tank has teleported from where they were......so sick of it.


Edited by BorisTheBlade888, 19 August 2018 - 01:47 PM.


IWillDestroyU #235 Posted 19 August 2018 - 03:08 PM

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I am struggling to understand the reasoning behind this move. Is Australia too small of a market to take into consideration? I would have thought that being a fairly affluent country, the spend per player would be higher than in many other markets and it would therefore be somewhat of a priority to ensure there gaming experience isn't being interfered by a poor connection. Singapore seems like the most central location in SEA.

 

Can we just migrate back and put this behind us?



wasaabi #236 Posted 19 August 2018 - 04:07 PM

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View PostIWillDestroyU, on 19 August 2018 - 05:08 PM, said:

I am struggling to understand the reasoning behind this move. Is Australia too small of a market to take into consideration? I would have thought that being a fairly affluent country, the spend per player would be higher than in many other markets and it would therefore be somewhat of a priority to ensure there gaming experience isn't being interfered by a poor connection. Singapore seems like the most central location in SEA.

 

Can we just migrate back and put this behind us?

 

Are you not aware that there is a server in Australia? What you have written above does not make sense.

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IWillDestroyU #237 Posted 19 August 2018 - 05:01 PM

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View Postwasaabi, on 19 August 2018 - 08:07 AM, said:

 

Are you not aware that there is a server in Australia? What you have written above does not make sense.

 

What doesn't make sense? The AU server often has 1k or less players, so it struggles with the matchmaking. 90% of the time I play on the Singapore, now HK server, probably even more in future, now the AU server is no longer open 24hrs.

 

My ping has gone from 110 to 150+ with packet loss. Quite often the tank will be in autopilot because it is following the last command before the connection was interrupted. It's incredibly frustrating, especially when you are helplessly watching your tank get destroyed.



BorisTheBlade888 #238 Posted 19 August 2018 - 07:12 PM

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View Postwasaabi, on 19 August 2018 - 08:07 AM, said:

 

Are you not aware that there is a server in Australia? What you have written above does not make sense.

 

WOW

 

So after everything we have been told - "just wait for routing to HK to be fixed - it will be a few days"..... this no longer makes any sense???? What the hell???? Now it's use the Australian server - with ridiculous queue times... the AUS server is not viable the majority of the time... and screw the fact that your clan plays on the HK server.....

 

What the hell is going on?



wasaabi #239 Posted 19 August 2018 - 10:27 PM

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View PostIWillDestroyU, on 19 August 2018 - 05:08 PM, said:

I am struggling to understand the reasoning behind this move. Is Australia too small of a market to take into consideration? I would have thought that being a fairly affluent country, the spend per player would be higher than in many other markets and it would therefore be somewhat of a priority to ensure there gaming experience isn't being interfered by a poor connection. Singapore seems like the most central location in SEA.

 

Can we just migrate back and put this behind us?

 

View Postwasaabi, on 19 August 2018 - 06:07 PM, said:

 

Are you not aware that there is a server in Australia? What you have written above does not make sense.

 

View PostIWillDestroyU, on 19 August 2018 - 07:01 PM, said:

 

What doesn't make sense? The AU server often has 1k or less players, so it struggles with the matchmaking. 90% of the time I play on the Singapore, now HK server, probably even more in future, now the AU server is no longer open 24hrs.

 

My ping has gone from 110 to 150+ with packet loss. Quite often the tank will be in autopilot because it is following the last command before the connection was interrupted. It's incredibly frustrating, especially when you are helplessly watching your tank get destroyed.

 

Look at your first statement. "Is Australia too small of a market to take into consideration?" - clearly it is being taken into consideration as there is a dedicated server for the A/NZ market.  Why should WG then look at A/NZ needs for a server in the main Asian region where the major paying customers across the whole Asia server being in Japan and Korea?

 

Further, although WG has put effort into improving routing for access to the HK server, it is actually your own ISP who is responsible for routing your traffic to the server, so I suggest you contact their Customer Support with your tracert evidence as well.


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BorisTheBlade888 #240 Posted 20 August 2018 - 05:12 AM

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View Postwasaabi, on 19 August 2018 - 02:27 PM, said:

 

 

 

Look at your first statement. "Is Australia too small of a market to take into consideration?" - clearly it is being taken into consideration as there is a dedicated server for the A/NZ market.  Why should WG then look at A/NZ needs for a server in the main Asian region where the major paying customers across the whole Asia server being in Japan and Korea?

 

Further, although WG has put effort into improving routing for access to the HK server, it is actually your own ISP who is responsible for routing your traffic to the server, so I suggest you contact their Customer Support with your tracert evidence as well.

 

Wasaabi - can we get confirmation from you / another WG representative - that this is now officially WGs stance? That after over a month of promises that WG themselves will fix the routing (there are NUMEROUS examples in the forums of players such as myself talking to the trained monkeys that make up an ISPs support and trying to get them to fix the routing - and if you had read these you would know we would have a better chance of this happening if we were talking to a brick wall) - we are now essentially getting told to get stuffed?

 

If so - why were we lied to all along? If not - why are we now being told again to talk to the ISPs ourselves!?!?!?! It doesn't work!!!!!! 







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