9 replies to this topic

[Tanitha]

 

In game "complaints" system

 

This system allows players to report others quickly and easily without having to go through the process of contacting support staff via the portal.

It can be accessed in game by pressing the control button and then right clicking on the player concerned.

 

Number of Complaints

Only a limited number of complaints (10) per day can be sent.  Any ‘unused’ complaints do not carry over and cannot be accumulated

The options in game are as follows.

 

1. Insults and provocation
2. Spam 
3. Undesired Advertising
4. Gold selling/fraud
5. Unsportsmanlike Conduct
6. Offensive nickname or clanname
7. Inaction Bot

 

1. Insults and Provocation
Players who generate a reasonable number of complaints due to insults and provocation will have their game chat logs for the reported games investigated, with normal sanctions being applied for any offenses located. Sanctions are only issued on offenses which have occurred within the last 7 days and have been verified with an investigation of the logs.

While we are unable to investigate every report, players with repeat offenses will end up being investigated shortly.
Complaints stay on file ~14 days and accumulate until an investigation is conducted.
The higher the number of complaints on a player, the sooner they will be investigated.

2. Spam / 3. Undesired Advertising / 4. Gold selling/fraud / 6. Offensive nickname or clanname

As above, however handled with a higher priority.

5. Unsportman like conduct 

On the Asia server these reports are only used for statistical purposes. We are unable to prove these offenses through an in game complaint system, so no sanctions will be placed here.
Please submit these to support  (With a replay uploaded to http://www.wotreplays.com/). 

7. Inaction Bot

These reports are used to bring our attention to possible bot-like activity and repetitive and excessive AFK/Passive play, which then results in a manual statistical investigation taking place. Please refer to Botting / Macroing / AFK play / Passive Play

 

 

 

Other Topics.

Friendly Fire & Team Kill Auto System

Is handled automatically by the system. That does not mean no action is taken, that means action is taken automatically and thus no in game complaints, or reports to support are needed. Reports to support on friendly fire, or team killing will not be handled, similarly disputes on friendly fire or team killing sanctions will not be considered.

 

 

Please keep this topic solely on the topic of the "In game complaints" system.

 

And abide by the normal forum rules when replying.

We understand your frustration, but forum rule violations aren't permitted either.

 

For further topics of your interest please refer to the main thread

 

[KiwiPanzer]

What if the player continued to abuse me after he team-killed me.  Would that qualify as unsportsmanlike conduct? I have sent the replay to support.

[Permanent_RO]

Block Quote

 friendly fir or team killing sanctions will not be considered.

 

Should be friendly fire?

[Saffe]

Tan,

 

I dont really understand how friendly fire cant be considered?

 

I had a blatant example a while back where a T32 shot me form behind 40m out of cap.

I asked him what the hell was wrong with him, hes response is "sorry im bored"

and then fired at me again 600+ dmg shaved of from me.

 

There was no punishment for this.

yes it may accumulate but he obviously knows the system as he did not fire more then twice,

 if I send in a ticket for a blatant team damage like that surely the player should be punished. 

 

[GIDEON99]

I received complaints and punishments for allegedly being "inactive" during game-play. But the truth was, it just all because of a bad internet connection. How am I supposed to defend myself now? I've already been punished!

[Fendalton]

GIDEON99, on 17 April 2015 - 04:28 PM, said:

I received complaints and punishments for allegedly being "inactive" during game-play. But the truth was, it just all because of a bad internet connection. How am I supposed to defend myself now? I've already been punished!

 

Get a better internet connection, and don't join the game if you know you're going to disconnect and not reconnect. 

 

Also, the Spam option, is that used for minimap spam?

[wasaabi]

You shouldn't play while your connection is bad, you are letting the team down in the same way as if you were inactive, hence the warnings. 

[chiss113]

What you think !

[Fastidius]

i think the E75 is behind a lesser armored tank.......and the clickers pissed off at him because he ruined a game

 

[fredkong]

I always wonder, after months of using the in-game complain system on BOT/In-Action and Unsportsmanlike Behavior ( for racism and suicide )  . I wonder if they ever get warn not to say banned ????? If there is a feedback system, I believe this will encourage others to properly play the game.