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[채용공고] 워게이밍에서 함께 일하실 인재를 모집합니다.

공지 채용공고 고객지원 마케팅

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GM_Sheridan #1 Posted 12 May 2017 - 03:24 PM

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전차장 여러분, 안녕하세요.

 

워게이밍 코리아는 Customer Service Team과 Marketing Team에서 함께 할 인재를 찾고 있습니다.

자세한 사항은 아래 내용을 확인하시기 바랍니다.

 

 

채용 절차

 

 

채용 분야

 

Job Title: Customer Service Representatives

Reporting Position: Player Experience Manager

 

Key Objective

(Outline key/overall purpose and objectives of the role)

 

The Customer service representatives will serve as the direct link between Wargaming Korea and its customers.

They offer assistance and guidance to players through type-based website and email about technical assistance and

deal with account related issues. The ideal candidate is an experienced customer service and has been trained before.

 

Specific Responsibilities

(Outline specific tasks and responsibilities of the role)

 

Responsibilities include but are not limited to the following:

  • Assist customers with inquiries and issues relating to Wargaming products and customer accounts via
    a type-based website and email.
  • Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
  • Provide information to customers on in-game related issues, account status, transactions, and billing issues.
  • Other duties as assigned.

 

Relevant Experience and Training

(Indicate the essential experience, education, qualifications, licensure, certification required to perform this position effectively)

 

  • 1~2 years in training people about customer service
  • Experience working with confidential customer account information

 

Relevant Knowledge, Skills, Abilities

(Indicate the professional knowledge, skills and abilities required to perform this position effectively)

 

 

  • Excellent written and verbal communications skills in Korean
  • Strong sense of customer service & Excellent troubleshooting skills
  • Strong motivation and high level of commitment
  • Excellent teamwork skills & Strong multi-tasking ability
  • Strong knowledge of Windows-based operating systems
  • Proficiency with Microsoft Office, or equivalent tools
  • Advanced typing skills
  • Available to shift hours and days working schedule depending on company circumstance.
  • Passion for video games

 

Pluses

  • In-depth knowledge of various Video games
  • Previous customer service experience

 


 

Job Title: Marketing Manager, Korea

Reporting Position: Head of Marketing, APAC

 

Key Objective

(Outline key/overall purpose and objectives of the role)

 

Marketing Manager who is passionate about the online game industry to develop advertising faced marketing and

promotion program for Korea market. This position requires strong qualitative and quantitative aptitude, and candidates

are expected to produce case studies, presentations and narratives, and run ROI-based rewarding/incentive programs

using direct response channels such as e-mail, online advertising, print, direct mail, co-marketing, and others.

The ideal candidate will have a background in brand management, direct response marketing, consulting, PR, journalism

or advertising and have experience working with large, global and consumer brands.

 

Specific Responsibilities

(Outline specific tasks and responsibilities of the role)

 

Responsibilities include but are not limited to the following:

  • Own and manage “one-to-many” marketing communications and acquisition/retention programs for gamers
    and drive overall short-term and long-term revenue performance
  • Work closely with partners, HQ and internal stakeholders on planning, approval and execution of
    marketing plans and other initiates
  • Manage 3rd party ecosystem (agencies, freelancers, partners, internal counterparts and etc)
  • Develop and lead program calendar/roadmap and communicate to all stakeholders
  • Generate breakthrough analytical insights that drive significant revenue improvement and
    measure ROI impact of all marketing campaigns
  • Partner with global/regional teams and cross-functional counterparts to drive and
    deliver scalable end-user marketing programs
  • Manage Korea marketing team

 

Relevant Experience and Training

(Indicate the essential experience, education, qualifications, licensure, certification required to perform this position effectively)

 

 

  • BA/BS degree in marketing or a related field
  • 6+ years of relevant experience
  • Experience supporting large scale direct marketing or online marketing campaigns is a plus
  • Experience producing marketing materials

 

Relevant Knowledge, Skills, Abilities

(Indicate the professional knowledge, skills and abilities required to perform this position effectively)

 

  • Strong understanding and interest in Internet Game Room and ‘Free-to-Play’ game
  • Strong project management skills
  • Strong leadership with people management skills
  • Must have verbal communication skill in English

 

 

 


 

주의사항

  • 만 19세 이상의 성인만 입사 지원이 가능합니다.
  • 1차 서류 면접에서 합격하신 분에 한하여 개별 연락을 드립니다.
  • 이력서 및 자기소개서는 recruit_kr@wargaming.net으로 접수해주시기 바랍니다.
    • 제출하신 이력서 및 자기소개서는 반환되지 않습니다.
    • recruit_kr@wargaming.net 메일 주소는 고객 문의에 대한 답변을 드리지 않습니다.

 

 







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