571 replies to this topic

[stewiejp]

Definitely needs to be open longer on the weekend. 

 

I'd definitely suggest opening earlier (possibly all afternoon - maybe from 2pm AEDST?) on weekends. 

[OCD_Lancer]

My ticket to support:

Spoiler

Hello!

First of all, thank you for successful transfer of my account (this one) from NA to SEA!
Then to the issue:
I have bought couple premium vehicles for my SEA account (not this one,but the one I have created to check Australian connection to SEA server). I was assured by customer support team that both of my accounts going to be merged and I can safely buy these premium tanks.
However, my NA account was not merged, but merely cloned to the SEA server.
Now I have 2 accounts on SEA server, with different (and unique) tanks on both of them. Although I don't care that much about researched vehicles, I still would like to transfer my premium vehicles from one account to another, as it was promised (and assured by customer support team).
Thank you.

Regards,
Alex

 

Their answer:

Spoiler

Hi OCD_Lancer,

Thank you for contacting WarGaming Support!

If you register your NA account to be transferred to the Asia server, it will not be merged with your Asia account. In order to get your NA account transferred over to the Asia server, you will need separate email addresses for each account. If your Asia and NA accounts are currently on different email addresses, you should be fine to go. If they use the same email address you will need to create a new email address for the NA account to link to. Our system will not allow you to link two accounts to one email address.

Once the website is active and you are logged in with your current NA account, you enter the desired email address for the account to be linked to.

We understand some of you strongly wish to merge accounts and while we can’t currently offer that, we are actively looking into how to make it possible. However please note there is currently no available timeframe for when this might be completed.

The final looming question is what will be transferred over and will any profile data be lost during that process. The good news here is that everything in your NA account will be copied over as it was to your new Asia account. Premium tanks, crew XP, player XP, premium time – the lot. It will all be there in your Asia account like it was in your NA account.

Best Regards,

Jaymee Chester

Wargaming Asia Support

You can always check your ticket status by logging into our Support Portal:

https://asia.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

 

Am I blind, or there is no answer to my question? I did not asked for merge (I get it, you f*cked up there), but to transfer 2 of my premium tanks.

Are these guys go through politician academy or something? so many words and no direct answer...

[Dreadmoth]

The server is still up at 2:22 AM AEDT - have I missed an announcement somewhere?

[_CAD_]

still up now at 6.21 am (AEDT).

[AL45T4R]

LOL wondering why my tier X queued for so long this morning, 292 ppl online.

[Ezz]

Wonder if it was a mistake or WG just forgot to tell us.

[AL45T4R]

you'd think this would be automated. surely its not some guys job to turn the periphery server off. so i guess the automation broke.

[stewiejp]

or maybe (just maybe) the powers that be have thrown caution to the wind and decided to test the numbers based on the lowest time of the week (one would imagine overnight Monday night could be that time). My biggest concern for an AU server has always been the low times rather than peak times for MM, Q times etc.

Possibly gathering some stats to they can look at hi times/lo times etc in preparation for extending the hours again at some stage to possibly open in the afternoon rather than evenings only. I wouldn't be surprised it it stays on the the rest of the day or week even for this purpose. But I am just speculating!

 

Then again - it could have simply been a stuff up!

[Ezz]

Issue is with ~250 people over there at the moment, i suspect many will switch back to the SG server just to get into a battle (i have). So it probably isn't even showing what the demand would actually be.

 

...

 

Minutes later a server reset seems to have shifted everyone to AU - ~500 on there now and getting battles!

Edited by Ezz, 14 November 2017 - 06:38 AM.

[AL45T4R]

Ezz, on 14 November 2017 - 10:27 AM, said:

Minutes later a server reset seems to have shifted everyone to AU - ~500 on there now and getting battles!

 

hey cool, so now every week we can have rolling maintenance windows and no downtime!!? One can wish...

[Mirage_Flare]

765 on ANZ compared to SG 537 people, more people on ANZ server right now!

[Profanisaurus]

Because SG was down so it shipped everyone to AU and they have not migrated back yet.

[JayRated]

Hey guys, 

As you've noticed the ANZ server is still up. We're aware of the error and are in the process of correcting it now, just wanted to let you know before anyone got too excited that it was 24h.

Numbers have been maintaining their consistency I'm sure you can expect another extension sooner rather than later, but once this is fixed times will continue operating from 6pm-2am AEDT.

The servers could shut off any moment. With that said, if you wanna show your support for extended hours while you've got the chance... ¯\_(ツ)_/¯

 

 

[Ezz]

JayRated, on 14 November 2017 - 09:58 AM, said:

Hey guys, 

As you've noticed the ANZ server is still up. We're aware of the error and are in the process of correcting it now, just wanted to let you know before anyone got too excited that it was 24h.

Numbers have been maintaining their consistency I'm sure you can expect another extension sooner rather than later, but once this is fixed times will continue operating from 6pm-2am AEDT.

The servers could shut off any moment. With that said, if you wanna show your support for extended hours while you've got the chance... ¯\_(ツ)_/¯

 

 

 

Fwiw there were more on the ANZ server at the moment than on the SG server for most of the morning... something to consider perhaps...

Edited by Ezz, 14 November 2017 - 08:11 AM.

[MadHouse10101]

JayRated, on 14 November 2017 - 09:58 AM, said:

Hey guys, 

As you've noticed the ANZ server is still up. We're aware of the error and are in the process of correcting it now, just wanted to let you know before anyone got too excited that it was 24h.

Numbers have been maintaining their consistency I'm sure you can expect another extension sooner rather than later, but once this is fixed times will continue operating from 6pm-2am AEDT.

The servers could shut off any moment. With that said, if you wanna show your support for extended hours while you've got the chance... ¯\_(ツ)_/¯

 

 

 

yeh I don't know why the hours are cut off, like iv been playing it for 3 hours now, since 12pm which is probably the worst time for the server and there is still enough players to get a game in around 2-3min in the que max, its only when you plat tier 10 you can't really get a game.

[thommo_nz]

JayRated, on 14 November 2017 - 11:58 AM, said:

Hey guys, 

As you've noticed the ANZ server is still up. We're aware of the error and are in the process of correcting it now, just wanted to let you know before anyone got too excited that it was 24h.

Numbers have been maintaining their consistency I'm sure you can expect another extension sooner rather than later, but once this is fixed times will continue operating from 6pm-2am AEDT.

The servers could shut off any moment. With that said, if you wanna show your support for extended hours while you've got the chance... ¯\_(ツ)_/¯

 

 

 

Well have made hay today with the 'error' of the AU server not being shutdown. Noticed that a solid 20-25% of those online are on the AU server when its up and it even outstripped the SG server for numbers. Good signs for numbers.

Support for extended hours - Yes..  but make sure you also consider EARLIER starts...

 

[Kiwi_freedom]

JayRated, on 14 November 2017 - 11:58 AM, said:

Hey guys, 

As you've noticed the ANZ server is still up. We're aware of the error and are in the process of correcting it now, just wanted to let you know before anyone got too excited that it was 24h.

Numbers have been maintaining their consistency I'm sure you can expect another extension sooner rather than later, but once this is fixed times will continue operating from 6pm-2am AEDT.

The servers could shut off any moment. With that said, if you wanna show your support for extended hours while you've got the chance... ¯\_(ツ)_/¯

 

 

 

​it would be great if it started earlier even 2 hours and all day on weekends

[Profanisaurus]

The only time it outstripped SG was when SG went down for a restart and the period afterwards until people dripped back to the SG server.

[Ezz]

Profanisaurus, on 14 November 2017 - 07:18 PM, said:

The only time it outstripped SG was when SG went down for a restart and the period afterwards until people dripped back to the SG server.

 

We got up to about 1k around midday i think. Tier 10 lts didn't have much fun in the MM, but pretty much everything else has.

[price300395]

OCD_Lancer, on 13 November 2017 - 04:14 PM, said:

My ticket to support:

Spoiler

Hello!

First of all, thank you for successful transfer of my account (this one) from NA to SEA!
Then to the issue:
I have bought couple premium vehicles for my SEA account (not this one,but the one I have created to check Australian connection to SEA server). I was assured by customer support team that both of my accounts going to be merged and I can safely buy these premium tanks.
However, my NA account was not merged, but merely cloned to the SEA server.
Now I have 2 accounts on SEA server, with different (and unique) tanks on both of them. Although I don't care that much about researched vehicles, I still would like to transfer my premium vehicles from one account to another, as it was promised (and assured by customer support team).
Thank you.

Regards,
Alex

 

Their answer:

Spoiler

Hi OCD_Lancer,

Thank you for contacting WarGaming Support!

If you register your NA account to be transferred to the Asia server, it will not be merged with your Asia account. In order to get your NA account transferred over to the Asia server, you will need separate email addresses for each account. If your Asia and NA accounts are currently on different email addresses, you should be fine to go. If they use the same email address you will need to create a new email address for the NA account to link to. Our system will not allow you to link two accounts to one email address.

Once the website is active and you are logged in with your current NA account, you enter the desired email address for the account to be linked to.

We understand some of you strongly wish to merge accounts and while we can’t currently offer that, we are actively looking into how to make it possible. However please note there is currently no available timeframe for when this might be completed.

The final looming question is what will be transferred over and will any profile data be lost during that process. The good news here is that everything in your NA account will be copied over as it was to your new Asia account. Premium tanks, crew XP, player XP, premium time – the lot. It will all be there in your Asia account like it was in your NA account.

Best Regards,

Jaymee Chester

Wargaming Asia Support

You can always check your ticket status by logging into our Support Portal:

https://asia.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

 

Am I blind, or there is no answer to my question? I did not asked for merge (I get it, you f*cked up there), but to transfer 2 of my premium tanks.

Are these guys go through politician academy or something? so many words and no direct answer...

 

Well same as me, i have CDC, skorp G and su100y in my another "SEA" account, but they said i played that tank on that ID and they won't transfer it to my main account/

Edited by price300395, 14 November 2017 - 07:50 PM.