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Billing support ticket wait times


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Gloomshade #1 Posted 12 April 2018 - 04:28 PM

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ID 417706

 

Chillen for 24 hours unable to play waiting for my ticket to be answered... Is this normal/working as intended?

 

Cant recall having to wait this long for a ticket of this nature on any other game....tickets take time sure, but usually billing/$$ issues are pretty quick....



Elphaba #2 Posted 12 April 2018 - 05:53 PM

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View PostGloomshade, on 12 April 2018 - 08:28 AM, said:

ID 417706

 

Chillen for 24 hours unable to play waiting for my ticket to be answered... Is this normal/working as intended?

 

Cant recall having to wait this long for a ticket of this nature on any other game....tickets take time sure, but usually billing/$$ issues are pretty quick....

 

I've forwarded the ticket to our billing guys for checking.

Gloomshade #3 Posted 12 April 2018 - 10:07 PM

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View PostElphaba, on 12 April 2018 - 07:23 PM, said:

 

I've forwarded the ticket to our billing guys for checking.

 

You sure there's more than one guy?


 

Edited by Gloomshade, 13 April 2018 - 11:54 AM.


Gloomshade #4 Posted 12 April 2018 - 11:48 PM

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Guess I'll just get paypal to refund all my purchases and go play something else.

 

Can't login, cant receive purchases: Refund.

 

Probs a good thing tbh, somehow managed to spend  $482.57 (wth) in the last 3 weeks. My wife'll kill me lol.


Edited by Gloomshade, 13 April 2018 - 12:00 AM.


NeoOne #5 Posted 14 April 2018 - 08:44 AM

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View PostGloomshade, on 12 April 2018 - 04:28 PM, said:

ID 417706

 

Chillen for 24 hours unable to play waiting for my ticket to be answered... Is this normal/working as intended?

 

Cant recall having to wait this long for a ticket of this nature on any other game....tickets take time sure, but usually billing/$$ issues are pretty quick....

 

well, i;ved submitted a request for a change of tank, because i have gifted a person with a wrong tank, after waiting for 3 long days for a response, i;ved decided to cancel my request, in NA  it took atleast 1 day for a long response, well here in ASIA server, i dont know.

Gloomshade #6 Posted 14 April 2018 - 09:21 AM

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Just under 48 hours for a problem stopping me from playing the game not gonna lie the customer service left a bad taste in my mouth. It is what it is though venting makes us feel better but achieved little else. I'll just move on and hope I dont have to deal with them again.... a bit like telstra really.

zhixuan116 #7 Posted 08 May 2018 - 10:11 AM

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ID 427417

Chargeback - financial dispute

 

Hey wragemign , why my account is being suspended? I did not do anything wrong...... but last month , i have paid with my real money... to purchased gold coins and premium tanks and i paid over $400 plus on your in app purchases on pc is there anything wrong wargameing.... your cheating my money no good WG players will hate this when this happened why i paid so much on world of tanks because i support you guys WG and how could you do this to your players... so WG please get it back my account asap i did not expected this will happened never , and i learn my mistakes next time i buy one of your premium items each year ok WG you are no good.... user name zhixuan116 server Asia

 


Edited by zhixuan116, 08 May 2018 - 10:16 AM.





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