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No gold received after 2 week


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JerryWh1te #1 Posted 04 September 2018 - 06:02 PM

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Me and my team participated in [Casua] Crystal Warfare Ruby #43 ( Tier Ix) it started at 19 aug and already over . My team places at 5-8 th places but after 14 day i still not get prized . I already try to send ticket to world of tank support , they told me to send email to  esports-asia@wargaming.net  but until now after 24 hour i still get nothing even 1 single reply from them , Support refuse to help me this case ???

So what did i need to do to get my 500 gold ?? ,when will i get it ? or never ??

 

 


Edited by JerryWh1te, 04 September 2018 - 06:05 PM.


JJAtelier92 #2 Posted 05 September 2018 - 11:21 AM

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Hi JerryWh1te,

Because Ruby #43 only had 14 registered teams. This means that the gold prize from 5th-8th will be locked out due to certain teams getting a free BYE.

We implemented this policy back in April
under the Terms & Conditions section in Week #43. Please remember to refer to these rules before registering for our tournaments

 
Gold Prize Minimal Participating Teams


We appreciate your participation in our Crystal Warfare series and we look forward to seeing you more on the battlefield!

Best regards
APAC CG/Esports Department





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