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How long does WG take to reply to a ticket?


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__Gn_78__ #1 Posted 16 September 2018 - 10:04 PM

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Hi guys so after awhile I finally got a ticket sent on Friday regarding some second factor authentication issue. However, may I check how long does Wg take to respond to tickets? I read that on other servers, it may take fro 2 hours to a week. How long does it take for Wg to answer tickets on the Asia server? 

 

 

(On a side note, may I ask if there is anything wrong with the ticket I sent? My ticket has the words "test ticket" written on it.

Here is the screenshot of the ticket. 

https://imgur.com/a/BOv1xAJ



Madiba127 #2 Posted 17 September 2018 - 03:49 AM

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Hi there,

Please be aware that depending on when you submit a ticket on Friday you may not get a responce till after the weekend this is due to office hours.

The amount of tickets in the queue also will factor into when you get a response.

 

~Madiba127



Bash_sh #3 Posted 17 September 2018 - 04:14 AM

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if IGN's like Hitler, Saddam etc are illegal due to political connotation around them, how come Madiba is allowed ?

 

Off topic posting. User warned. 

 

Please take your issue to Customer Support, although as that has been done before and rejected by WG. Any further discussion on this topic will be sanctioned.

 

~Wasaabi 

 

 



__Gn_78__ #4 Posted 17 September 2018 - 06:46 AM

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View PostMadiba127, on 17 September 2018 - 03:49 AM, said:

Hi there,

Please be aware that depending on when you submit a ticket on Friday you may not get a responce till after the weekend this is due to office hours.

The amount of tickets in the queue also will factor into when you get a response.

 

~Madiba127

 



__Gn_78__ #5 Posted 17 September 2018 - 06:47 AM

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Oh ok I see thanks

BorisTheBlade888 #6 Posted 17 September 2018 - 07:15 AM

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View PostBash_sh, on 16 September 2018 - 08:14 PM, said:

if IGN's like Hitler, Saddam etc are illegal due to political connotation around them, how come Madiba is allowed ?

 

UR seriously comparing Mandela to people like Hitler???

 

At any rate - WG don't care - things about the Soviet Union and Stalin are allowed and Stalin was one of the worst mass murderers of all time. It's just there is nothing politically incorrect about Stalin in this day and age.... Hitler etc. is another matter altogether.



neokai #7 Posted 17 September 2018 - 07:32 AM

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If you don't get a reply after a week, PM me with the ticket number and I will get it escalated through the GMs.
Spoiler

Bash_sh #8 Posted 17 September 2018 - 08:35 AM

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View PostBorisTheBlade888, on 17 September 2018 - 11:15 AM, said:

 

UR seriously comparing Mandela to people like Hitler???

 

At any rate - WG don't care - things about the Soviet Union and Stalin are allowed and Stalin was one of the worst mass murderers of all time. It's just there is nothing politically incorrect about Stalin in this day and age.... Hitler etc. is another matter altogether.

 

yes, i am, you clearly only know/read the populous history ?.  you know he was imprisoned for murdering people (note no killed in process of fighting for freedom).

 

there fore i take exception to the title of "madiba" and all it stand/stood for past and present



BorisTheBlade888 #9 Posted 17 September 2018 - 09:31 AM

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Yeah good luck getting Mandela / Mandiba banned buddy.

Bash_sh #10 Posted 17 September 2018 - 11:01 AM

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View PostBorisTheBlade888, on 17 September 2018 - 01:31 PM, said:

Yeah good luck getting Mandela / Mandiba banned buddy.

 

not trying that, just showing up double standards




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