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Response to Purchase of Special Loot Boxes from WG


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reeepa #1 Posted 09 October 2020 - 03:17 AM

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ID 126783862: I'd like a refund.

 

You continue to spew trash at me, this is the last request to refund my $25, this has taken too much of my time, to the point I may need to adjust my focus. 

My whole complaint is centered around the 20 special footlockers I purchased and the absolute lack of value/deception I received.

 

This is the final request please provide clarification of WG (Wargaming) position:

 

WG: "Prizes are distributed randomly" first mention of prizes, I have never purchased prizes from WG.

WG: "regardless of the number of boxes purchased" I have never purchased boxes from WG.

WG: "items from the containers drop out really randomly, and we have no influence on the crates." I have never bought crates or containers from WG.

WG: "We are sorry that you dissatisfied with this event, but there is nothing we can do in this situation.
Despite this negative experience, we hope that we have your continued support and enjoyment of the game for all of its positive aspects." 

WG" "We always try to be as loyal as possible to our users, and do not have any purpose to deceive anyone.
We are glad that you have ideas for enriching the game and for notes about dropping rate. Your suggestions have been forwarded to department which is engaged in.
However, we cannot promise whether and when the changes will be made, we still thank you for your feedback.

According to our data, you have purchased the list of containers and then opened 2020-09-29:
 10 Special Footlockers 2020-09-29 17:16:05
 10 Special Footlockers 2020-09-29 16:43:36
As we answered earlier, unfortunately, having checked our records, we found that you have made use of the in-game goods you purchased (the footlockers were opened).

 

The fact you used them, unfortunately, prevents us from performing a refund for this transaction in accordance with our End User License Agreement (EULA). Your EULA is absolutely irrelevent 

8. Content
8.4 Wargaming will do its best to make the Content available to you as a part of your enjoyment of the Resources, but this is subject to some rules which we need in order to ensure efficient running of the Resources:
(e) the Content you have access to is not returnable, exchangeable, or refundable for other Content or for cash, or other goods or services unless otherwise provided in the present EULA or as permitted in the Resources, subject to any Non-Excludable Rights; 
9.5 Below are the rules that apply to Additional Features:
(b) once you have acquired Additional Features, those Additional Features are non-refundable and non-exchangeable (whether or not you use them), except as set forth in this EULA, subject to any Non-Excludable Rights

Thank you for your patience and understanding.
If you need anything else, please let us know. We will be more than happy to help. 



Ezz #2 Posted 09 October 2020 - 07:01 AM

    How many flipping posts do I need to get past Major?

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That's support using incorrect terminology but I'm not sure where the deception is. Did any of their marketing material promise a certain value for each footlocker?

Who the [edited] are you? Get Spoofed! "wouldn't be a proper WG balance change if they didn't [edited] something up after all "

>9000 cynicism brought to you by P2W, Balance TM and the Cartoon Connection

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roastspudz #3 Posted 10 October 2020 - 03:02 PM

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"It's illegal to provide some interactive gambling activities, such as 'online casinos', to someone in Australia. ... Any game of chance, including games of mixed chance and skill played over the internet, is prohibited under the Interactive Gambling Act 2001 (IGA) if it's provided to someone who is physically in Australia"

 
(www.communications.gov.au › ... › Internet governance)

 

I would imagine WG will continue with this format, either its not big enough for Australian Gov't to care, or they don't know. You can note also they refer to casinos, since as usual the laws  and years behind what happens on the internet.


Edited by roastspudz, 10 October 2020 - 03:04 PM.


LeSigh #4 Posted 10 October 2020 - 05:19 PM

    It's Incredibly Disappointing

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I would imagine the legal argument is that by giving 100 gold and other items  they have given you the value of your investment. If you then choose to reinvest that is on you, not wargaming.
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