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ANZ Server lag/packet loss


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Mayhemic #1 Posted 30 January 2021 - 09:02 PM

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Not sure if this has been posted about, I searched for it but couldn't find it.

Recently (the last week) the ANZ server has been having heaps of server rubber-banding.

My ping which is usually maxed at 60ms for the worst days previously still had the green connection light, however this last week it has been up to 120ms and the connection light is almost always red.

If it was just me having this issue I wouldn't have brought up the topic but 3 other people who I know  that play on the ANZ server and they all have the same issue.

What has happened did you change servers?

Lower your up/down to the server?

It is basically unplayable on ANZ so I have been playing on the HK server which has 200+ms if i wanted to play like that I would have stayed on the US servers.

PLEASE fix this.

Mayhemic



topshelf #2 Posted 31 January 2021 - 10:44 AM

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Same, Friday night was horrendous on ANZ server. It happened a few months ago and the WG staff got it fixed somehow. Hopefully they can do it again quickly.

imma_rage_quit #3 Posted 02 February 2021 - 01:58 AM

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weird occurrences. i play the ANZ server from NZ and often plat with mates from OZ (Sydney/Melbourne/Adelaide) and they suffer lag and packet loss like crazy, where as i hardly have that issues, especially the last few days it has been so bad for them that they have abandoned playing. i have suspicion it is not only WG'ngs problem but also the crappy broadband in OZ, i mean that in the nicest possible way. Maybe guys contact your ISP's an tell them to look at their routing configs.

HopelessTanker_1 #4 Posted 02 February 2021 - 01:57 PM

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Playing this arvo and play was very jerky. Did some checks when I read this thread this morning and couldn't see any problems but just did 100 pings to wotasia3.login.wargaming.net and 24% were dropped. Ran pingplotter which flagged a lag problem at the last hop. Reported to support.. 

HopelessTanker_1 #5 Posted 04 February 2021 - 02:18 PM

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View PostHopelessTanker_1, on 02 February 2021 - 01:57 PM, said:

Playing this arvo and play was very jerky. Did some checks when I read this thread this morning and couldn't see any problems but just did 100 pings to wotasia3.login.wargaming.net and 24% were dropped. Ran pingplotter which flagged a lag problem at the last hop. Reported to support.. 

Well WGing have pushed my fault report back to my ISP (TPG) saying that the problem is with AS7545 which as I can only describe as the TPG cloud. Here is what PingPlotter currently shows https://share.pingplotter.com/CMoLi15RvmD

TPG told me that their last hop is hop6. I can run 100 pings to this hop without a failure. I can run 100 pings to hop 7 without failure. When I ran 100 pings to hop 9, which I did about 10 minutes ago, I see 40% failure. I don't see how this can be TPGs problem though the lack of interest in this thread might suggest that it is.

Thoughts please?



jpkiwi #6 Posted 05 February 2021 - 06:10 PM

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Having all kinds of issues tonight.... everyone issues in game.

History is the most dangerous product ever concocted by the chemistry of the intellect. It causes dreams, inebriates nations, saddles them with false memories … keeps their old sores running, torments them when they are not at rest, and induces in them megalomania and the mania of persecution.

 


kovacs #7 Posted 05 February 2021 - 08:21 PM

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.

Edited by kovacs, Yesterday, 10:41 PM.


HopelessTanker_1 #8 Posted 08 February 2021 - 02:51 PM

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HK has blown out to over 200 ms now. Played some games on ANZ during the day but packet loss too bad now.   

HopelessTanker_1 #9 Posted 08 February 2021 - 03:23 PM

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View PostHopelessTanker_1, on 08 February 2021 - 02:51 PM, said:

HK has blown out to over 200 ms now. Played some games on ANZ during the day but packet loss too bad now.   

 

Spoke too soon. HK back to 11x ms  again :) 



HopelessTanker_1 #10 Posted 09 February 2021 - 02:26 PM

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Fixed? Spoke to my brother this afternoon and got him to ping 92.223.48.14 via his Bigpond connection and no dropped packets. At the same time I saw 20% loss via TPG. Now looks clean via TPG

 

 

Played a few games and could see lag but ping plotter showing no dropped packets. Restarted PP and now see dropped packets........ 


Edited by HopelessTanker_1, 09 February 2021 - 04:43 PM.


HopelessTanker_1 #11 Posted 23 February 2021 - 02:26 PM

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Can see I am getting 18% packet loss to ANZ as I write. So this problem isn't War Gaming's problem as Bigpond users can ping 92.223.48.14 without any packet loss. It is possible that some other ISP's could be affected if they route the same as TPG.  I have a ticket with TPG who say their network isn't causing the packet loss and TPG don't want to look further. I contacted the next network provider a couple of weeks back. They are NTT and have equipment at hop 7 and maybe hop 8.... NTT told me that I am not their customer and to get my ISP to contact them. Still trying to get TPG to do that. I suggest that all TPG customers who are getting packet loss, raise a fault to TPG. Send to helpdesk@tpg.com.au and ask for your fault to be assigned to techops. Maybe through force of numbers we can push TPG to act. 

topshelf #12 Posted 23 February 2021 - 03:28 PM

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View PostHopelessTanker_1, on 23 February 2021 - 04:26 PM, said:

Can see I am getting 18% packet loss to ANZ as I write. So this problem isn't War Gaming's problem as Bigpond users can ping 92.223.48.14 without any packet loss. It is possible that some other ISP's could be affected if they route the same as TPG.  I have a ticket with TPG who say their network isn't causing the packet loss and TPG don't want to look further. I contacted the next network provider a couple of weeks back. They are NTT and have equipment at hop 7 and maybe hop 8.... NTT told me that I am not their customer and to get my ISP to contact them. Still trying to get TPG to do that. I suggest that all TPG customers who are getting packet loss, raise a fault to TPG. Send to helpdesk@tpg.com.au and ask for your fault to be assigned to techops. Maybe through force of numbers we can push TPG to act. 


This happens with TPG / iinet connections every few months - no idea why. WG talk to TPG thorugh their tech contacts and sort it out. But needs lots of people submitting through WG's google form to get any action, I think.



StinkyMoko #13 Posted 24 February 2021 - 05:28 PM

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Horrific ping and packet loss on ANZ for me just now. Unplayable.

HopelessTanker_1 #14 Posted 24 February 2021 - 07:02 PM

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Only realised tonight that pinging wotasia3.login.wargaming.net (ANZ) can return 1 of 2 ip addresses - 92.223.48.14 and 92.223.48.21 and, it seems that the packet loss is caused only by 92.223.48.14, still intermittent though. Given the routing, for TPG at least, is the same for both ips, seems the problem is with WG again.  I put "92.223.48.21  wotasia3.login.wargaming.net" in my hosts file (which I haven't used for years) so wotasia3.... always resolves to 92.223.48.21. Raised another ticket for WG support to investigate.

StinkyMoko #15 Posted 25 February 2021 - 03:35 AM

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View PostHopelessTanker_1, on 24 February 2021 - 11:02 AM, said:

Only realised tonight that pinging wotasia3.login.wargaming.net (ANZ) can return 1 of 2 ip addresses - 92.223.48.14 and 92.223.48.21 and, it seems that the packet loss is caused only by 92.223.48.14, still intermittent though. Given the routing, for TPG at least, is the same for both ips, seems the problem is with WG again.  I put "92.223.48.21  wotasia3.login.wargaming.net" in my hosts file (which I haven't used for years) so wotasia3.... always resolves to 92.223.48.21. Raised another ticket for WG support to investigate.

Good stuff mate, keep up the good work!



HopelessTanker_1 #16 Posted 26 February 2021 - 05:50 AM

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So my ticket with WOT support hasn't got very far. Support desk has resolved it about 4 times and I have unresolved it 3 times. Bit bored now. We have a workaround though which I mentioned in my previous update. I have been running WOT with wotasia3.login.wargaming.net permanently set to resolve to 92.223.48.21 without any sign of packet loss or lag for over 24 hours now. 



Centurion_MK64 #17 Posted 26 February 2021 - 02:15 PM

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Posted to the ANZ Facebook page

 

Hey everyone!
Just an update on the current ~20% packet loss on ANZ. Over the past 48 hours in conjunction with affected ISPs and the Server Team we believe we've identified the issue and a temporary solution has been put in place while we work with ISPs on a permanent solution in the coming days. This was implemented at around 4:45am this morning.
If you've previously experienced issues could you please let me know if they've disappeared, or if still experiencing upload a new report to the link below!
It's been a bit of a rollercoaster and is no easy feat trying to co-ordinate with 5 different ISPs, so I appreciate your patience while I've been working almost 24/7 ( can attest to that) on getting this sorted for you all. And a big thank you again to those who submitted reports to the form below, it was vital in getting to the bottom of this.
Will keep you all updated---
Vondle.

 

 


 
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HopelessTanker_1 #18 Posted 26 February 2021 - 02:53 PM

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Thanks Centurion, been bashing my head against the WG Support Desk and my ISP for weeks about this issue. Neither WG Support or TPG seemed to know that greater powers were involved. Can you supply a link to the facebook  page where that information was posted please? I would be interested to know exactly what they found. My money is on a faulty nic in the ANZ server.  

wasaabi #19 Posted 27 February 2021 - 06:56 AM

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View PostHopelessTanker_1, on 26 February 2021 - 04:53 PM, said:

Thanks Centurion, been bashing my head against the WG Support Desk and my ISP for weeks about this issue. Neither WG Support or TPG seemed to know that greater powers were involved. Can you supply a link to the facebook  page where that information was posted please? I would be interested to know exactly what they found. My money is on a faulty nic in the ANZ server.  


https://www.facebook.com/groups/787378688050699/permalink/3565077333614140/?__cft__[0]=AZVzBLEic0etWk1lwvaepuuVAJYXt3Tq-aljGMik79_UslyeG5TaAMWSmU3Kjq7RsZ7yYQLGHob1xyPP0KPD_GuTp9OVjmPflFXtIXRPAZDlejbHmM4EKgEWjKpEqBzyMhXrKGWJArD4sY3iaA0Hg4HuKXw2Qc0y3F45pYy03Xn1a9gqJiSVG-M0tXVbnPckOMc&__tn__=%2CO%2CP-R


 

 

 

 

 

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